Refund Policy

Last updated: 2026-09-15

1. How Payments Work

All Pingory payments are processed by Creem, our Merchant of Record. Creem is the seller of record and handles charging, tax, and refunds. Your purchase receipt and billing relationship are with Creem, not directly with Pingory.

2. Subscriptions

Paid plans (Starter, Pro) are recurring subscriptions billed monthly or annually as chosen at checkout. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period and stops future charges. Cancelling does not interrupt access until the period ends.

3. Refunds

• 14-day cooling-off: For new annual subscriptions, you may request a cancellation and refund within 14 days of purchase if you have not substantially used the paid features, subject to Creem's policy.
• Monthly plans: Monthly subscriptions are non-refundable for the current period once the period has started, but you can cancel to avoid renewal.
• Errors & duplicates: Accidental double charges or billing errors are refunded in full once verified.

4. How to Request

Email [email protected] with your account email and the charge date. We will open the request with Creem and keep you updated. Refunds, when approved, are issued to your original payment method by Creem and may take several business days to appear.

5. Contact

Billing questions: [email protected].

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